Our beliefs
In a rapidly changing economic environment, the integration ofArtificial Intelligence (AI) into front- and back-office processes has become a strategic necessity for companies. Those who delay in adopting these technologies risk losing their competitive edge within the next five years.
AI excels in the creation of personalized omnichannel customer journeys, responding precisely to consumer expectations. It has established itself as the most powerful tool fordecision support, enabling in-depth data analysis. What's more, AI frees employees from repetitive tasks, enabling them to concentrate on high value-added activities.
Adopting AI is therefore an essential strategy for ensuring your company's competitiveness and future success.
Our expertise
Constantly adapting to market trends, our firm is now in a position to support you in all your projects involving Artificial Intelligence, both strategically and in terms ofproject support.
Above all, Univers Retail understands that teams need to be involved. It's crucial to make employees aware of the benefits of Artificial Intelligence, which aims to relieve them of low value-added tasks.
The organization must also be ready to integrate AI. It is therefore essential to measure its impact on business processes, communicate about it, train teams and monitor the adoption of new practices.
Our expertise
Customer experience
- Framing the business needs for the definition of the prompt system of a conversational assistant / personal shopper boosted with Generative AI
- Take full advantage of user-generated content: implement solutions for automatic analysis of the voice of the customer, generation of customer review summaries, optimization of UGC-based marketing campaigns, etc.
- Write and improve customer journeys by integrating artificial intelligence solutions (recommendation engines, needs and behavior prediction, automatic segmentation, etc.).
Supply chain
- Implement demand forecasting systems based on Artificial Intelligence engines
- Implement intelligent systems for optimizing stocks, orders and shipments (ERP, OMS, TMS, WMS)
- Supporting the business in the intelligent management of resources: work organization and task allocation
DATA
- Support the automation of Purchasing workflows (invoicing, compliance, contract management, etc.)
- Implement intelligent pricing optimization solutions
- Implement intelligent systems for Data Visualization, Market Prediction or Risk Prediction
Accompanying change
- Training teams in prompt engineering
- Write and manage the Change strategy for the AI project
- Conduct business impact analysis for teams involved in the AI project
- Raise the skills of business teams in Artificial Intelligence and Data, and in ethical and regulatory issues
Decision-making
- Design and implement intelligent dashboards for company management
- Develop predictive models to anticipate market trends
- Implement decision support systems based on reinforcement learning
