Our beliefs
Omnichannel is the norm, OmniSupply® is the future
Synchronizing sales and customer actions with supply operations (procurement, storage, transport, returns management, etc.) is a complex task. That's why, at Univers Retail, we talk aboutOmniSupply® to define tomorrow's strategic challenges.
OmniSupply® disrupts established organizations and technological infrastructures. It implies a major transformation of corporate culture. It is essential to rethink the entire purchasing, delivery and service experience, after-sales service and relationship program, in the light of customer expectations.
Our expertise
IfOmnichannel is defined as the provision of different distribution channels to the consumer, with the aim of offering a convenient and seamless shopping experience, the Supply Chain is now an integral part of this promise. It must adapt to offer the best customer-centric experience and become OmniSupply®.
By integrating the challenges of a OmnichannelThe supply chain must rethink its entire value chain and end-to-end processes, from purchasing to transport, not forgetting returns management, across all distribution networks.
Our expertise
Order management
- Framing and choosing the right solutions
- Define stock allocation rules
- Logistics source allocation strategy
- Customer order life cycle traceability
- Transport and shipping assignment strategy
Storage strategy
- Reduce transport costs
- Proximity between stocks and end customers
- Improving the customer promise
Delivery experience
- Set up Store to Web and Web to Store delivery methods
- Clic & Collect, ship from store, e-reservation, express delivery
- Reverse logistics
Retailer, are you really Omnichannel?
Discover our "Omnichannel Barometer" tool
Our feedback
Leader in the professional distribution of products and services for the world of energy.
French home furnishings and decoration retailer