MAKING CUSTOMER RELATIONS A STRENGTH
Develop your in-store relational signature
Duration : 2 days
Objectives
- Give teams in charge of customer relations the keys to fulfilling their role and enjoying welcoming and guiding customers and meeting their needs.
- Enable managers to support their teams in the field more serenely and effectively.
Program
1. Target Managers
1-day training to get them involved in the project :
- The principles of authentic customer relations
- Customer case experiments
- Support tools for their teams
2. Target Employees
1 day of classroom training and in-store experimentation :
- Accessing resources to create a quality relationship
- Developing reception and customer relations skills
- Train in real-life situations and get instant feedback
3. Managers and Employees
1 day of situational observation with managers
- Implementation of training by employees
- Feedback from managers to their teams
- Coaching managers on their communication and feedback skills
Information
Working with customers.
Receptionists, customer service team members and their line managers.
