Our training courses
All our training courses can be adapted to suit your needs, both in terms of program and duration.
Discover our training program :
Sales techniques
In partnership with 
Retail Factory is a state-approved, Qualiopi-certified training organization. The majority of our trainers come from the retail sector. They design and use active, fun methods that are perfectly adapted to the pace of sales teams, and that are engaging and useful as soon as they return to the field.
Training: Mastering colorimetry, morphology and style to boost your PAP sales
This innovative training course is a real hit with sales teams, its practicality and ROI making it a real asset for providing personalized advice and building customer loyalty.
CUSTOMER EXPERIENCE & RELATIONSHIP
In partnership with 
Univers Retail & Quilotoa combine their expertise to offer you a tailor-made training program.
Quilotoa is a consulting and training firm that harnesses the power of human relationships to improve team effectiveness.
You face unprecedented challenges...
- The retail economic landscape is changing rapidly, with the emergence of new players and new consumption patterns.
- The advent of omnichannel sales means that in-store customer relations need to be rethought.
- Customers are becoming more demanding and informed.
Our training objectives :
- Build a modern, coherent Omnichannel strategy.
- Define and deploy a unique relational footprint that will leave a lasting impression on customers.
- Optimize customer knowledge for ever more effective marketing actions.
- Turn your field teams into human relations experts who promote your brand and generate referrals.
Optimize training with mystery visits
You would like to organize mystery visits, either before or after the training course:
- In your stores In-store training: to assess the conformity of the customer experience and the various stages of the purchasing process, as a preamble to training, to be implemented to improve weak points
- In your competitors' stores: to pick up ideas and best practices, and then work on your own customer experience
Retail Factory has put together a team of retail shopper-experts to carry out these visits, with no detail overlooked...
Their shoppers travel to stores in Paris, the provinces and abroad to make these visits, equipped with their digital application for simplified, effective visits (online - quali/quanti).
It is also possible to schedule mystery visits outside training courses.
Artificial intelligence
Generative AI is transforming the retail sector, with gains of up to 2% additional annual margin. It optimizes inventories, personalizes the customer experience and improves operational efficiency.
By following our training course, you'll learn how to use generative AI in a professional context, enabling you to stand out in a highly competitive market.
Give your teams the keys to mastering AI with our "AI at the service of Retail" training course.
Individual & group coaching
Our personalized coaching service enables you to
maximize the effectiveness and impact of your employees. We offer you
to target the skills required and create development plans tailored to
your needs. We provide regular follow-up and feedback to
measure progress and adjust plans if necessary.
Thanks to this support, you can not only improve your teams' skills, but also strengthen their commitment and job satisfaction.
Several studies show the positive impact of coaching on various aspects of business performance:
- 53% of managers report improved productivity
- 48% of companies report improved organizational performance
- 39% of companies report an improvement in customer service
- 81% of clients say they are satisfied with the results obtained through coaching
- 60% of companies report that employee turnover has decreased
In short, the is more than 7 times the amount invested in coaching..
*source IFC
Team coaching
Team coaching is a strategic approach to improving the dynamics and effectiveness of a work group. It falls into two main categories: cohesion coaching and performance coaching.
Individual coaching
Individual coaching is a personalized approach designed to help people develop their skills and achieve their professional goals.
