PMO - Omnichannel Customer Journey
Sector of activity
Major retail player - Non-Food Department
Project background
Orchestrate the progress of strategic projects for the Non-Food division of a major retailer:
- Hypermarket customer experience
- Product durability
- Better promotion of private labels
- Streamlining supply
- Developing the second-hand market
- Economic analysis of multi-store partnerships (Corners, Shop in Shop)
Our approach
Supporting/Contributing to the implementation of a brand's Roadmap :
- Coordinate/Synchronize: links between different departments/teams/project teams
- Ensure effective project management
- Anticipate and alert: possible lack of resources/project schedule slippage
- Helping teams plan, anticipate and warn
Our results
- Project management support: Team education and improved productivity
- Reporting culture: Factual analysis of project progress - Real-time progress on the Roadmap
- Stand-back, external vision, neutral role: Support and proposals on sensitive issues