Le RDV PME is a web program broadcast on Le Figaro.fr and produced in partnership with Médias France. The program spotlights SMEs specializing in their sector, in our case retail.
Cyril Besse - Senior Partner, appeared on the show to present the challenges and trends in retail, our omnichannel missions, our strengths and our latest news!
The retail sector is on a roll in France, with 2.5% growth forecast for 2019. Trends are moving towards robotization, hyper-personalization, voice transactions and omnichannel models to perfect the supply chain.
Univers Retail is a consultancy firm that supports professionals through these changes, as Cyril Besse, Managing Partner, explains.
The challenges facing the retail sector are to reduce customer volatility, move towards new buying and selling models, and optimize supply chain performance. The idea is to capitalize on customer interactions, optimize collaboration with suppliers and brands, and make better decisions about which products to stock, push to marketplace or franchise corners.
What sets Univers Retail apart from other firms is the fact that 80% of its staff come from operational backgrounds, and that its independence means it is agnostic about market solutions and free to advise its customers. Kindness towards customers and staff alike is a core value for the company.
Looking to the future,OmniSupply, a combination of omnichannel and supply chain performance, will help to meet market challenges and curb the breakthrough of pure players. The firm is working, for example, with Carrefour on the implementation of the salesperson's tablet, Galeries Lafayette on the digitalization of its flagship store on the Champs-Élysées, and Raja on the implementation of their logistics flow strategy, the resolution of their transport issues and the implementation of their new warehouse.
Finally, Univers Retail will shortly be rolling out a career site aimed at recruiting new talent, following the launch of their new website. It is also a partner of the Agora Supply Chain gala held on April 3, 2019. The company intends to pursue its development in the Nord region and internationally.